Frequently Asked Questions
Find answers to common questions about our products, ordering process, and shipping.
Ordering & Customization
What is the minimum order quantity (MOQ)?
MOQs vary by product. Most pens and small items start at 100 units, while apparel and bags can often be ordered in quantities as low as 12-24 units. Check individual product pages for specific details.
Can I see a proof before printing?
Absolutely! We provide a free digital proof for every order. We won't start production until you approve the design, ensuring your logo looks exactly how you want it.
What file formats do you accept for logos?
We prefer vector files (AI, EPS, PDF, SVG) for the best print quality. High-resolution raster images (PNG, JPG) at 300 DPI or higher are also accepted for certain print methods.
Shipping & Delivery
How long does production take?
Standard production time is 5-7 business days after proof approval. Rush production (24-48 hours) is available for select products.
Do you offer international shipping?
Yes, we ship globally! Shipping rates and transit times vary by destination. Please contact us for a custom shipping quote for international orders.
Still have questions?
Our team is here to help you find the perfect promotional products for your brand.
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